At Mariner Jack, we're dedicated to ensuring that your orders are processed and dispatched efficiently. Here are some key points to keep in mind about our shipping practices:
1. Dispatch Days: We dispatch orders every weekday to ensure you get your products in a timely manner. All orders are sent fully tracked for your piece of mind.
2. Order Cut-Off Time: Order before 1pm for same day dispatch. If you order after this cut-off time then there is a good chance that it will be sent the next working day.
3. Weekend Shipping: We typically don’t ship over the weekend. However, during especially busy periods, like the lead-up to Christmas, there might be exceptions.
4. Delivery Guidelines: When checking out, the delivery times shown are based on the shipping date, not when you placed your order. Do note, our Express shipping, which uses Royal Mail 24, doesn't promise next-day delivery. For Standard shipping, we rely on Royal Mail's 48-hour service.
5. Shipping Timeframes: We always aim for prompt delivery, but sometimes the post can be unpredictable, especially during peak times like the Christmas rush.
6. Lost or Misplaced Packages: If, by any chance, your package goes astray, please bear with us. We need to wait for 30 days before we can raise an enquiry with Royal Mail to cover all bases.
7. Bulk Orders: Thinking of placing a large order? Drop us an email at hello@marinerjack.com, and our team will guide you on the best shipping option for your needs.
We genuinely value your understanding and patience with our shipping practices. Our main goal is to make your shopping journey smooth and delightful. If you've got any questions or need further clarity, don't hesitate to get in touch!
Do you ship Internationally?
We are pleased to inform our valued customers in the United States that we have established a dedicated online store exclusively for your convenience. To access our USA store and explore our wide range of products, please click this link https://marinerjackusa.com/.
Regarding our customers in the European Union (EU), we regret to inform you that, due to the regulatory changes following Brexit, we are temporarily unable to ship our cosmetics to EU countries. We understand the inconvenience this may cause and want to assure you that we are actively addressing the necessary requirements and working diligently to resolve the associated red tape. Our goal is to resume shipping to the EU as soon as possible, allowing our European customers to once again enjoy our exceptional products.
We appreciate your patience and understanding during this transitional period. Rest assured, we are committed to providing you with the highest quality products and exceptional service, and we look forward to serving our EU customers again in the near future.
Do you cover import duties and VAT?
All import duties are the responsibility of the purchaser.
Can I add discount codes etc after my order is placed?
Regrettably, we are unable to apply any discount codes to an order once the payment has been processed. It is our policy to respectfully decline requests for partial refunds or retroactive discounts during sales. To ensure a smooth and satisfactory shopping experience, we kindly request that you reach out to us with any inquiries regarding discount codes or related matters before placing your order.
We appreciate your understanding and cooperation in this regard. Should you have any further questions or require clarification on discount codes or any other aspect of your order, please do not hesitate to contact us. Our dedicated team is here to assist you.
Can I return an item?
In the highly improbable circumstance that you desire to return an item, please note that you are responsible for covering the return postage costs. As previously advised, we recommend utilizing a tracked shipping method for your convenience and peace of mind.
Regrettably, we are unable to provide refunds for any products that have been opened or used in any capacity, as this aligns with our strict health and safety protocols.
We appreciate your understanding and cooperation in adhering to these guidelines. Should you have any further inquiries or require assistance regarding returns, please do not hesitate to contact us. Our team is here to support you.
Can we order with friends to get free shipping?
Regrettably, we are unable to accommodate requests for shipping to multiple addresses. Each order will be processed as per our standard procedure and dispatched to a single designated address.
We appreciate your understanding and cooperation in adhering to this policy. Should you require any further assistance or have any questions, please feel free to contact us. Our dedicated team is here to assist you.